HP Color LaserJet 4700 Printer series - Manual (Page 178)

Managing print cartridges
Be sure to use genuine HP print cartridges for the best printing results. This section provides information
on proper use and storage of HP print cartridges. It also provides information about using non-HP print
cartridges.
HP print cartridges
When you use a genuine new HP print cartridge, you can obtain the following supplies information:
● Percentage of supplies remaining
● Estimated number of pages remaining
● Number of pages printed
NOTE See Part numbers for cartridge ordering information.
Non-HP print cartridges
Hewlett-Packard Company cannot recommend use of non-HP print cartridges, either new or
remanufactured. Because they are not genuine HP products, HP cannot influence their design or control
their quality. Service or repair required as a result of using a non-HP print cartridge will not be covered
under the printer warranty.
When you use a non-HP print cartridge, certain features, such as remaining toner volume data may not
be available as a result of using this non-HP supply.
If the non-HP print cartridge was sold to you as a genuine HP product, see HP fraud hotline .
Print cartridge authentication
The HP Color LaserJet 4700 series printer automatically authenticates the print cartridges when the
cartridges are inserted into the printer. During authentication, the printer will let you know if a cartridge
is a genuine HP print cartridge.
If the printer control panel message states that this is not a genuine HP print cartridge and you believe
you purchased an HP print cartridge, call the HP fraud hotline.
To override a non-HP print cartridge error message, press the button.
HP fraud hotline
Call the HP fraud hotline (1-877-219-3183, toll-free in North America) when you install an HP print
cartridge and the printer message says the cartridge is non-HP. HP will help determine if the product is
genuine and take steps to resolve the problem.
Your print cartridge might not be a genuine HP print cartridge if you notice the following:
● You are experiencing a high number of problems with the print cartridge.
● The cartridge does not look like it usually does (for example, the packaging differs from HP
packaging).
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