Product messages, Carriage jam – HP Photosmart C4435 All-in-One Printer User Manual
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Product messages
The following is a list of product-related error messages:
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Product might not be correctly installed
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Product could not find available scan destinations
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Required software component was not found or was incorrectly installed
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Error occurred while communicating with the product
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Missing HP Photosmart Software
Carriage jam
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
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Solution 1: Clear the paper jam from the rear door
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Solution 2: Clear the paper jam from the front
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Solution 3: Make sure the print carriage can move freely
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Solution 4: Verify that the product is properly connected to a power source
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Solution 5: Print a self-test report
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Solution 7: Contact HP support for service
Solution 1: Clear the paper jam from the rear door
Solution: Clear the paper jam from the rear door.
For more information, see:
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Chapter 13
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Troubleshooting
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