Document Outline

• HP ProLiant DL120 G6 Server User Guide
• Abstract
• Notice
• Contents
• Component identification
  • Front panel components
  • Front panel LEDs and buttons
  • SAS and SATA device numbers
  • Rear panel components
  • Rear panel LEDs and buttons
  • PCI expansion slot definitions
  • System board components
    • System maintenance switch
    • NMI functionality
  • System board LEDs
  • Fan locations
  • Battery pack LEDs
  • FBWC module LEDs
• Operations
  • Power up the server
  • Power down the server
  • Remove the server from the rack
  • Remove the access panel
  • Remove the air baffle
  • Remove the PCI riser board assembly
  • Install the PCI riser board assembly
• Setup
  • Optional installation services
  • Rack planning resources
  • Optimum environment
    • Space and airflow requirements
    • Temperature requirements
    • Power requirements
    • Electrical grounding requirements
  • Rack warnings
  • Installing hardware options
  • Powering up and configuring the server
  • Installing the operating system
  • Registering the server
• Hardware options installation
  • Introduction
  • Memory options
    • Memory subsystem architecture
    • Single-, dual-, and quad-rank DIMMs
    • DIMM identification
    • General DIMM slot population guidelines
    • Installing DIMMs
  • Hard drive options
    • Hard drive guidelines
    • Removing a hard drive blank
    • Removing a hard drive
    • Installing a hot-plug hard drive
    • Installing a non-hot-plug hard drive
  • Optical drive option
  • Expansion board option
  • PCI-X riser board option
  • Storage controller option
  • SAS hard drive LED cable option
  • Battery-backed write cache battery pack option
  • Installing the FBWC module and capacitor pack
  • HP Trusted Platform Module option
    • Installing the Trusted Platform Module board
    • Retaining the recovery key/password
    • Enabling the Trusted Platform Module
• Cabling
  • Cabling overview
  • Server cabling
  • BBWC battery cabling to an optional controller
  • Power supply (500 W) cabling
  • SATA cabling
  • SATA cabling to the SGPIO connector and the 12C cable connector
  • SAS cabling to the SGPIO connector and the 12C cable connector
  • Internal USB cabling
  • Fan cabling
• Software and configuration utilities
  • BIOS Setup Utility
  • Auto-configuration process
  • BIOS Serial Console
  • ROMPaq utility
  • LO100i Remote Management
  • HP Insight Diagnostics
  • HP ROM-Based Setup Utility
  • Re-entering the server serial number
  • Keeping the system current
    • Drivers
    • Firmware
    • Subscriber's choice
      • Change control and proactive notification
• Troubleshooting
  • Common problem resolution
    • Loose connections
    • Service notifications
    • Firmware updates
    • DIMM handling guidelines
    • SAS and SATA hard drive guidelines
  • Problem diagnosis
    • Important safety information
      • Symbols on equipment
      • Warnings and cautions
    • Preparing the server for diagnosis
    • Symptom information
    • Diagnostic steps
      • Start diagnosis flowchart
      • General diagnosis flowchart
      • Power-on problems flowchart
      • POST problems flowchart
      • OS boot problems flowchart
      • Server fault indications flowchart
  • Hardware problems
    • Power problems
      • Power source problems
      • Power supply problems
      • UPS problems
        • UPS is not working properly
        • Low battery warning is displayed
        • One or more LEDs on the UPS is red
    • General hardware problems
      • Problems with new hardware
      • Unknown problem
      • Third-party device problems
      • Testing the device
    • Internal system problems
      • CD-ROM and DVD drive problems
        • System does not boot from the drive
        • Data read from the drive is inconsistent, or drive cannot read data
        • Drive is not detected
      • DAT drive problems
        • Sense error codes are displayed
        • DAT drive error or failure occurs
        • DAT drive is providing poor performance
        • Latest firmware indicates a defective tape, or head clogs occur regularly
        • Other errors are occurring
      • DLT drive problems
        • Server cannot write to tape
        • DLT drive failure occurs
        • DLT drive does not read tape
        • Server cannot find the DLT drive
        • An error occurs during backup, but the backup is completed
      • Fan problems
        • General fan problems are occurring
      • Hard drive problems
        • System completes POST but hard drive fails
        • Hard drive is not recognized by the server
        • Data is inaccessible
        • Server response time is slower than usual
        • No hard drives are recognized
        • A new hard drive is not recognized
      • Memory problems
        • General memory problems are occurring
        • Server is out of memory
        • Memory count error exists
        • Server fails to recognize existing memory
        • Server fails to recognize new memory
      • Processor problems
      • PPM problems
    • System open circuits and short circuits
    • External device problems
      • Video problems
        • Screen is blank for more than 60 seconds after you power up the server
        • Monitor does not function properly with energy saver features
        • Video colors are wrong
        • Slow-moving horizontal lines are displayed
      • Audio problems
      • Printer problems
        • Printer does not print
        • Printer output is garbled
      • Mouse and keyboard problems
      • Diagnostic adapter problems
      • Modem problems
        • No dial tone exists
        • Modem does not connect to another modem
        • No response occurs when you type AT commands
        • AT commands are not visible
        • Data is displayed as garbled characters after the connection is established
        • Modem does not answer an incoming call
        • Modem disconnects while online
        • AT command initialization string is not working
        • Connection errors are occurring
        • You are unable to connect to an online subscription service
        • You are unable to connect at 56 Kbps
      • Network controller problems
        • Network controller is installed but not working
        • Network controller has stopped working
        • Network controller stopped working when an expansion board was added
  • Software tools and solutions
    • Introduction to software problems
      • Operating system updates
        • Operating system problems
          • Operating system locks up
          • Errors are displayed in the error log
          • Problems occur after the installation of a service pack
      • Restoring to a backed-up version
      • When to reconfigure or reload software
      • Linux operating systems
      • Application software problems
        • Software locks up
        • Errors occur after a software setting is changed
        • Errors occur after the system software is changed
        • Errors occur after an application is installed
    • Firmware maintenance
      • Types of ROM
        • System ROM
        • Option ROMs
      • Flashing ROM
        • ROMPaq utility diskette or USB drive key
      • Current firmware versions
      • Updating firmware
      • Drivers
  • Contacting HP
    • Contacting HP technical support or an authorized reseller
    • Server information you need
    • Operating system information you need
      • Microsoft® operating systems
      • Linux operating systems
• Battery
• Regulatory compliance notices
  • Regulatory compliance identification numbers
  • Federal Communications Commission notice
    • FCC rating label
    • FCC Notice, Class A Equipment
    • FCC Notice, Class B Equipment
  • Declaration of conformity for products marked with the FCC logo, United States only
  • Modifications
  • Cables
  • Canadian notice (Avis Canadien)
  • European Union regulatory notice
  • Disposal of waste equipment by users in private households in the European Union
  • Japanese notice
  • BSMI notice
  • Korean notice
  • Laser compliance
  • Battery replacement notice
  • Taiwan battery recycling notice
  • Power cord statement for Japan
  • Acoustics statement for Germany (Geräuschemission)
• Electrostatic discharge
  • Preventing electrostatic discharge
  • Grounding methods to prevent electrostatic discharge
• Technical support
  • HP contact information
  • Before you contact HP
  • Customer Self Repair
• Acronyms and abbreviations
• Documentation feedback
• Index