HP StoreEver TapeAssure Software - Manual (Page 104)

If tickets are not sent successfully, they remain in the logs/tktstorage folder for their respective
drive. Once the issue is resolved (such as the correct IP address and port are configured for the
management station) then any tickets in these folders will be re-sent to Command View TL. These
folders are normally empty though you may see tickets appear for up to five minutes as they are
pulled, stored, and sent to Command View TL.
Check the Command View TL Device Analysis Service log for received tickets
As tickets are received by Command View TL, entries are made in the das_[0..9].log (Device
Analysis Service) file which is found in the log folder in the Command View TL install directory:
C:\Program Files\Hewlett-Packard\Command View TL\log
There can be multiple log files starting with das_0.log and working up to das_9.log. This is done
to limit disk usage and you must identify which of these is the most recent file (sort by Date Modified)
to find the most recent log entries.
The log is very detailed and records a large number of low level steps, but if you can see the drive
tickets referenced in that file, they are being received by Command View TL.
Check the Command View TL or L&TT WebGUI Device Analysis log for rejected
tickets
Each received ticket is checked for completeness and for any corruption. Incomplete or corrupt
tickets are rejected to avoid inconsistencies in the database.
104 Troubleshooting