HP StoreEver TapeAssure Software - Manual (Page 97)

Troubleshooting the LTT Service
The LTT Service requires the following processes to be working:
•
Drive discovery
•
Ticket pulling via the filter driver
•
Sending tickets to Command View TL
•
Receiving, accepting, and processing tickets into the Command View TL database
•
Presenting the TapeAssure data via the Command View TL GUI
The following checks guide you through a full verification of these processes, enabling you to
diagnose issues. HP recommends that you follow them in the order listed.
Check the event log
The LTT Service event log contains any events from the LTT Service. The log is located in the
event_list.txt
in the LTT Service config folder. Additional events might be added in future
releases. See the list in the config folder for the version that goes with your version of L&TT.
Table 16 LTT Server Events
Recommended actions Description Event ID
No action required. LTT Service is now started. 101
Start the LTT Service for collection of tape drive data. LTT service is now stopped. 102
The configured limit for ticket
storage space has been exceeded. 103 • In the sta_config.cfg file, increase the value of
MAX_TICKET_STORE.
The LTT Service will not pull any
• In the sta_config.cfg file, verify that the management station
IP address and port number are correct.
tickets until additional space is
available.
•
Verify that the WebGUI or Command View TL management station
is running.
LTT Service is not able to
communicate with the WebGUI or 104 •
In the sta_config.cfg file, verify that the management station
IP address and port number are correct.
Command View TL management
station.
• Verify that the WebGUI or Command View TL management station
is running.
No action required. The LTT Service has identified an
HP tape drive connected to the 105
system. LTT Service is currently
monitoring this tape drive.
Check the status of the tape drive. A tape drive that was being
monitored has been disconnected 106
from the system and is no longer
being monitored by the LTT
Service.
No action required. A configuration value has been
modified in sta_config.cfg. 107
Check compatibility
1. Verify that the LTT Service is installed on the backup server that is connected to the drives to
be monitored.
2. Verify that the backup server configuration (hardware and operating system) are supported
by the LTT Service.
3. Verify that Command View TL is version 2.6 or later, and is installed on a supported server
configuration.
Troubleshooting the LTT Service 97