Solution 9: run the scan diagnostic utility – HP Photosmart C4580 All-in-One Printer User Manual
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c. If the Data column contains lexbces, right-click DependOnService and
select Modify.
Do one of the following:
•
If you see only lexbces, but not RPCSS, delete lexbces and enter
RPCSS.
•
If you see both lexbces and RPCSS, delete only lexbces and keep
RPCSS.
d. Click OK.
7.
Restart the computer, and then try to scan again.
If you can scan successfully, then proceed with the next step to restart the
Lexbcserver service.
NOTE:
Restarting the service enables the normal functionality of the
Lexmark or Dell devices without affecting HP software.
8.
Restart the Lexbcserver service.
To restart the service
a. On the Windows taskbar, click Start, right-click My Computer, and then click
Manage.
The Computer Management screen appears.
b. Double-click Services and Applications, and then double-click Services.
c. In the right pane, right-click Lexbceserver, and then click Properties.
d. On the General tab, in the Service status area, click Start.
e. From the Startup type drop-down menu, select Automatic, and then click
OK.
f. Click OK to close the dialog box.
Cause: The Lexbceserver service installed by a Lexmark printer, Lexmark all-in-
one, or Dell all-in-one, caused a scan communication error.
If this did not solve the issue, try the next solution.
Solution 9: Run the Scan Diagnostic Utility
Solution: Download and run the Scan Diagnostic utility to find and correct
problems with your product.
To download and run the Scan Diagnostic utility
1.
Go to
and click Software and driver downloads.
2.
Select Download drivers and software (and firmware).
3.
Type your product name and model number in the field provided, and then press
Enter.
4.
Select the operating system of your computer where the HP software is installed.
Chapter 13
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Troubleshooting
T
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