Solution 3: restart the computer, Solution 4: uninstall and reinstall the product – HP Photosmart C4580 All-in-One Printer User Manual
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3.
Try to scan again.
If the scan fails, continue to the next step.
4.
Do one of the following, depending upon how the product is connected to the
computer:
•
If the USB cable is connected to a USB hub, try unplugging and replugging
the USB cable into the hub. If that does not work, try turning off the hub and
then turning it on again. Finally, try disconnecting the cable from the hub and
connecting it directly to the computer.
•
If the USB cable is connected to a docking station for a laptop, disconnect the
cable from the docking station and connect it directly to the computer.
•
If the USB cable is directly connected to the computer, try plugging it into
another USB port on the computer.
5.
If there are other USB devices connected to the computer, disconnect the other
devices, except for the keyboard and the mouse.
6.
Check the USB cable to make sure it is functioning properly.
NOTE:
If you are using an older cable, it might not be working properly. Try
connecting it to another product to see if the USB cable works. If you
experience problems, the USB cable might need to be replaced. Also verify
that the cable does not exceed 3 meters (9.8 feet) in length.
7.
If another USB cable is available, try using that one instead.
8.
Restart the computer.
9.
After the computer restarts, try to scan again.
Cause: The product was not properly connected to the computer.
If this did not solve the issue, try the next solution.
Solution 3: Restart the computer
Solution: Restart the computer.
Cause: You might not have restarted the computer after installing the product
software. Or, there might have been another problem with the computer.
If this did not solve the issue, try the next solution.
Solution 4: Uninstall and reinstall the product
Solution: Uninstall the product from the Printers and Faxes control panel and then
reinstall it.
To uninstall and reinstall the product
1.
Disconnect the USB cable between the product and the computer.
2.
On the Windows taskbar, click Start, Printers and Faxes.
3.
Right-click the product and select Delete.
Chapter 13
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Troubleshooting
T
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