Video problems – HP USB 3.0 3005pr Port Replicator User Manual

Page 22

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Video problems

Problem

Possible cause

Solution

The screen resolution of an external
monitor connected to the DisplayPort
cannot be changed.

The monitor attached to the DisplayPort
may be a dual-link monitor.

Use a single-link monitor.

Fonts and other characters on the
external monitor appear large.

The external monitor screen resolution
is higher than the maximum limits of
1600 x 1200 or 1680 x 1050.

Set the screen resolution equal to or
lower than the maximum limits.

The graphics application does not
detect the external monitor.

Some graphics applications do not
detect external monitors connected to
the port replicator.

Use the DisplayLink software to
configure the external monitor. Refer to

Using the software on page 7

.

The external monitor cannot be set as
the primary monitor when using some
Intel graphics applications.

Older Intel graphics applications do not
support setting the external monitor as
the primary monitor.

Download the latest Intel drivers from

http://www.hp.com/support

.

The computer monitor does not work.

The external monitor has been
disconnected from the port replicator
before the port replicator was
disconnected from the computer.

Disconnect the port replicator from the
computer, and then disconnect the
external monitor from the port
replicator.

A video device connected to the
external monitor port on the computer
displays a black screen when playing
Blu-ray or other protected content.

The port replicator does not support
viewing Blu-ray or other protected
content on an external display device
connected to the external monitor port
on the port replicator.

Use the display device on the
computer.

18

Chapter 4 Troubleshooting

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