HP PSC 1417 All-in-One Printer - Manual (Page 48)

c. The recommended paper is properly loaded in the paper tray.
2. Reset your HP All-in-One:
a.
Turn off the HP All-in-One by pressing the On button.
b. Unplug the power cord from the back of the HP All-in-One.
c. Plug the power cord back into the HP All-in-One.
d. Turn on the HP All-in-One by pressing the On button.
3. For more information, go to www.hp.com/support .
This website offers technical support, drivers, supplies, and ordering information.
4. If you are still experiencing problems and need to speak with an HP Customer Support
Representative, do the following:
a.
Have the specific name of your HP All-in-One, as it appears on the control panel,
available.
b. Print a self-test report. For information on printing a self-test report, see Print a self-test
report .
c. Make a color copy to have available as a sample printout.
d. Be prepared to describe your problem in detail.
e. Have your serial number and service ID ready. For information on how to access your
serial number and service ID, see
Access your serial number and service ID .
5. Call HP Customer Support. Be near your HP All-in-One when you call.
Access your serial number and service ID
You can access the serial number and service ID for your HP All-in-One by printing a self-test
report.
Note If you cannot turn on your HP All-in-One, you can view the serial number by
looking at the sticker on the bottom of the device. The serial number is the 10-character
code in the upper left corner of the sticker.
Cancel Start Copy Color
To print a self-test report
1.
Press and hold Cancel on the control panel.
2. While holding Cancel, press Start Copy Color.
The self-test report prints, containing the serial number and service ID.
Contact HP
Support for the following countries/regions is available at www.hp.com/support: Austria,
Belgium, Central America & The Caribbean, Denmark, Spain, France, Germany, Ireland, Italy,
Luxembourg, Netherlands, Norway, Portugal, Finland, Sweden, Switzerland, and the United
Kingdom.
Chapter 10
44 HP PSC 1400 All-in-One series
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