HP StoreOnce Backup - Manual (Page 152)

IMPORTANT: Support tickets created for the HP StoreOnce Backup system are saved locally on
the node running the active management service at the time of collection. HP recommends
downloading that support ticket as soon as possible before doing anything else to the system such
as rebooting or changing a node to maintenance. If the active management service moves to
another node before the ticket downloads, the ticket cannot be retrieved from the StoreOnce GUI.
Table 50 Data collection parameters
Description Name
The name assigned to the data collection. Name
Description of the data collection. Description
The state of the data collection. A collection process can be in one of the following states:
COLLECTING, COLLECTED, PARTIALLY_COLLECTED, PACKAGING, DELETING,
DOWNLOADED, or FAILED. State
Timestamp of when the data was collected. Date
The initiator of the data collection. A collection can be invoked manually or automatically
during a system crash. Initiator
The size of the data collection. Size
Collect Data
Use this dialog to invoke a new log collection. This operation collects data such as log files and
system command output from the nodes in the cluster. The data is collected in a tar file that is
assigned a name. Once collected, use the Download button to get the collected data.
NOTE: This operation may take some time.
The equivalent StoreOnce CLI command is support create ticket and is accessible to both
Administrators and Operators.
152 Access and Device Configuration