HP BD-2000 Blu-ray Disc Player - Manual (Page 54)

54
Troubleshooting
your TV is set appropriately. •
There is no sound.
»
The audio/video cables are not properly •
connected.
The audio/video cables are damaged.
•
Replace with new ones.
The audio setting on the Blu-ray disc is not
•
set appropriately.
Slow motion / step mode is on.
•
The playback is paused. •
If connected via optical or coaxial digital •
cable, check if the settings in the Audio
Settings menu is set appropriately.
The music file does not play
»
The data disc is not recorded in a •
recognized format.
The audio file is not a supported format.
•
The photo file cannot be played. •
The data disc is dirty. •
The photo files does not have the •
extension *.jpg / *.jpeg / *.png / *.gif.
The disc does not start playback from
»
the beginning.
Random mode is on. •
Repeat mode is on. •
Last memory mode is on. •
The Blu-ray player does not start playing
»
the disc automatically.
Disc Auto Playback is set to ‘Off’. •
Some functions, such as Search, Slow,
»
Step, Repeat, Random, do not work.
Some discs do not support these functions. •
Refer to the disc’s manual.
The remote control does not work.
»
The remote control is not pointed at the •
remote sensor on the Blu-ray player.
The remote control batteries are depleted.
•
Try again with new batteries.
The remote control is too far from the Blu-
•
ray player.
The angles cannot be changed.
»
The inserted disc is recorded with single •
angle only.
The disc tray does not open.
»
Turn the Blu-ray player off and on,the •
press .
BD-Live feature does not work.
»
Check if the Ethernet RJ-45 cable is •
properly connected.
Internet connection is not established.
•
The USB drive is not connected. •
The connected USB drive is not FAT32 •
formatted.
The connected USB drive is damaged.
•
There is no Blu-ray disc inserted. •
The inserted disc does not support BD- •
Live™ features.
Note:
See ‘Getting Help’ for details (p.65).