HP Wi-Fi Direct Mobile Mouse - Manual (Page 29)

Page 29
Troubleshooting
Question: During the software installation process, I am receiving an error
message that my operating system is not supported.
Answer: Your PC must be running the Windows 7 operating system in order to communicate with the HP
Wi-Fi Mobile Mouse. Additionally, your PC's Wi-Fi adapter must be Windows 7 certified.
Question: My mouse is not detected by the pairing wizard.
Answer: Before pairing your mouse to your PC, make sure that your PC's Wi-Fi is turned on. Many
notebook computers have a switch or button that turns the Wi-Fi function off/on.
Question: I am having problems pairing the HP Wi-Fi Mobile Mouse with
my PC, or the mouse behaves erratically after it is paired.
Answer: Since your PC communicates with the mouse using wireless communication, please use Windows
Update or check your Wi-Fi manufacturer’s website to make sure that you have the latest drivers for your
PC’s wireless network adapter.
Question: During the pairing process, the wizard displays more than one
mouse. How do I know which one to select?
Answer: You can identify your specific mouse from the "Mouse ID" which is found on the bottom of your
mouse.
Question: My mouse is turned off, but it is still detected by the pairing
wizard.
Answer: The PC system keeps a cache of previously discovered mice. This cache does expire, but it can
take up to 5 minutes depending upon your PC's wireless adapter.
Question: When I turn my mouse off and back on again, it takes my PC a
long time to redetect the mouse.
Answer: When the mouse is turned off and then turned back on, the PC has to go through the mouse
disconnection process followed by the mouse connection process. It can take between 5 and 10 seconds
to complete both of these processes.