HP Officejet Pro 251dw Printer series - Manual (Page 75)

3. Do one of the following, depending on the printer status:
a.
If the printer is Offline, right-click the printer, and click Use Printer Online.
b. If the printer is Paused, right-click the printer, and click Resume Printing.
4. Try using the printer over the network.
Mac OS X
1.
Click System Preferences in the Dock, and then click Print & Fax or Print &
Scan.
2. Select the printer, and then click Open Print Queue.
3. If the print job is on hold, click Resume.
4. If the printer is paused, click Resume Printer.
If you can use the printer after performing the steps above but find that the symptoms
persist as you continue to use the printer, your firewall might be interfering. For more
information, see Configure your firewall software to work with the printer.
If you still cannot use the printer over the network, continue to the next section for
additional troubleshooting help.
Step 5 - Make sure the wireless version of the printer is set as the default printer
driver (Windows only)
If you install the HP software again, the installer might create a second version of the
printer driver in your Printers or Printers and Faxes or Devices and Printers folder. If
you have difficulties printing or connecting to the printer, make sure the correct version
of the printer driver is set as the default.
1.
Click Start, and then click Printers or Printers and Faxes or Devices and
Printers.
- Or -
Click Start, click Control Panel, and then double-click Printers.
2. Determine if the version of the printer driver in the Printers or Printers and
Faxes or Devices and Printers folder is connected wirelessly:
a.
Right-click the printer icon, and then click Printer Properties, Document
Defaults, or Printing Preferences.
b. On the Ports tab, look for a port in the list with a checkmark. The version of
the printer driver that is connected wirelessly has HP network re-discovery
port monitor as the Port description, next to the checkmark.
3. Right-click the printer icon for the version of the printer driver that is connected
wirelessly, and select Set as Default Printer.
NOTE: If there is more than one icon in the folder for the printer, right-click the
printer icon for the version of the printer driver that is connected wirelessly, and
select Set as Default Printer.
Step 6 - Check to see if the firewall software is blocking communication
If you cannot access the EWS and are sure both the computer and printer have active
connections to the same network, the firewall security software might be blocking
communication. Temporarily turn off any firewall security software running on your
Solve wireless problems 71