Troubleshooting, Model of your jukebox, Serial number – HP Optical Jukeboxes User Manual
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Chapter 3
3-35
Operating the Jukebox
Troubleshooting
Op
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Juke
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Troubleshooting
This section provides steps you can take when problems occur during operation.
If the troubleshooting procedures do not resolve the problem, call your service
provider. If you do not have a service provider, you can locate one by going to
ww.hp.com. Look under “HP Services and Support.”
NOTE
If a service call is necessary, gather the following information before calling your
service provider:
•
model of your jukebox
•
serial number
•
brand and model of your host computer
•
brand and model of your host computer SCSI adapter
•
jukebox application software you are using and its version
•
any jukebox driver separate from your jukebox application software and the
version of this driver.