HP Netserver E Server series - Manual (Page 57)

Appendix C Warranty and Software License
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2. Adequate working space and facilities within a reasonable distance of the
product,
3. Access to and use of all information and facilities determined necessary by
HP or Reseller to service the product, and
4. Operating supplies and consumables such as Customer would use during
normal operation.
When service is being performed on-site, an authorized representative of
Customer must be present at all times. Customer must state if the product is
being used in an environment that poses a potential health hazard to repair
personnel. HP or Reseller may refuse to provide on-site service if HP or Reseller
determines, in its sole discretion, that such product is located in an environment
which poses a potential health hazard to service personnel. HP or Reseller may
require that the product be maintained by Customer personnel under direct HP or
Reseller supervision.
Obtaining Warranty Service
To obtain warranty service, Customer must contact HP or Reseller. The customer
must be prepared to provide the product model number and serial number and
may be required to provide dated proof of purchase.
Depending on the product, warranty repair or replacement may be provided, at
HP or Reseller's sole discretion, at Customer's location or "On-site", by the
Return-to-HP/Reseller process, or by use of the Customer Replacement Part
process.
Customer Replacement Part
Customer replaceable parts, such as the keyboard, mouse, and selected other
products, may be serviced through expedited part shipment. In this event, HP will
prepay shipping charges, duty, and taxes; provide telephone assistance on
replacement of the component; and pay shipping charges, duty, and taxes for
part(s) to be returned to HP.
Return to HP/Reseller
If on-site warranty service is not applicable, the product must be returned to a
service facility designated by HP or Reseller. Customer must enclose a copy of a
document proving date of purchase. Customer shall prepay shipping charges (and
shall pay all duty and taxes) for products returned to HP or Reseller for warranty