AT&T 1825 - Manual (Page 4)

If this telephone does not work properly, try the
following suggestions. If you’re still having difficulty,
call 1 800 222–3111.
No Dial Tone
• Make sure all plugs are connected properly. Check the
line cord connections at the wall jack and at the
telephone. Also check the coiled cord connections to
the handset at both ends.
• Unplug the telephone and connect it to another wall
jack. If you still have no dial tone, the problem is with
your phone line. Call your local telephone service
provider.
• If the system is not connected to AC power and
batteries are not installed, you will not hear a dial tone.
Call Cannot Be Dialed, or Is Dialed Slowly
• If you have pulse dialing service, you cannot dial
numbers with the dial mode set to tone. See “Dial
Mode” in the TELEPHONE OPERATION section of this
manual for instructions. Set the dial mode to pulse,
then hang up and dial again.
• If you have tone dialing service, you may be able to use
either tone or pulse dialing mode. If you set the dial
mode to tone, numbers are dialed much more quickly.
Problems with Message Window or
Indicator Lights
• Press
O to make sure the system is on.
• Make sure all plugs are connected properly. Check
the line cord connections at the wall jack and at the
telephone. Make sure the power cord is securely
connected to both the answering system and an
electrical outlet not controlled by a wall switch.
LOW BATTERY Light Is On
• Make sure the batteries are correctly installed.
• If the light stays on, replace the batteries with four
new ones.
Telephone Does Not Ring
• Make sure the RINGER switch is set to LO or HI.
• If there are several other telephones on the same line,
try disconnecting some of the other telephones.
Having too many telephones connected can create
problems such as low ringer volume, or impaired
sound quality during calls.
I N C A S E O F D I F F I C U L T Y
Messages Are Incomplete
• The system can accept messages up to three minutes
long. If a caller leaves a very long message, part of it
might be lost when the system disconnects the call
after three minutes.
• If the caller pauses for more than seven seconds, the
system stops recording and disconnects the call.
• If the system's memory fills up during a message, the
system stops recording and disconnects the call.
System Does Not Answer After Correct Number
of Rings
• If the RING SELECT switch is set to TS (Toll Saver),
the number of rings changes from four to two when
you have new messages waiting.
• In some cases, the system might be affected by the
ringing system used by the local telephone company.
• If the system's memory is full, or the system is off, the
system answers after 10 rings.
System Does Not Respond to Remote Commands
• Make sure you are calling from a touch tone phone.
When you dial a number, you should hear tones. If
you hear clicks instead, the phone is not a touch tone
telephone.
• The answering system may not detect the Remote
Access Code while your announcement is playing. Try
waiting until the announcement is over before
entering the code.
• There may be noise interference on the phone line
you are using. Press dial buttons firmly.
• Make sure you are entering your Remote Access Code
correctly.
• You might be calling from a phone that sends tones
too short for your answering system to detect.
Power Failure
• The batteries provide back-up power; you will be able
to make calls in the event of a power failure.
• If the system is disconnected from AC power the
answering system features will not operate. Your
announcement and messages are retained in memory
during a power failure, but you will need to reset the
clock. The Remote Access Code might revert to its
original setting.
• The system operates in dial pulse mode during a
power failure, but returns to whatever dial mode
setting you have selected when power is returned.
CL Appears in the Message Window
You need to reset the clock.
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