Connectng call center hardware – Actiontec electronic UP102 User Manual

Page 16

Advertising
background image

13

Actontec VoSKY Call Center User Manual

Connectng Call Center

Hardware

3

This chapter explains how to physically connect Call Center to a

telephone and phone line. There are two basic ways to connect

Call Center: Single-Line or Dual-Line.

Caution: Make sure the Call Center is not connected to

the computer until instructed to do so by Call Center’s

installation program (see chapter 4, “Installing Call Center

Software”).

Sngle-Lne Connecton

When Call Center is in Single-Line mode, it can be used to make

or receive Internet (computer-to-computer) phone calls using

Skype only. It cannot make regular calls to regular (land-line or

mobile) telephones while in Single-Line mode. Also, features such

as Remote Internet Calling, Call Forwarding, Call Return, and

Computer Answering Machine will not be available.

To connect Call Center in Single-Line mode:

1. Get the phone cable from the telephone and insert one end in

the “Phone” port on the rear panel of Call Center.

2. Connect the other end of the phone cable to the telephone. The

components should be connected similarly to the figure below:

Call Center is connected in Single-Line mode. Next, go to chapter

4, “Installing Call Center Software.”

Advertising