Samsung ML-2540-XAA - Manual (Page 51)

Troubleshooting_ 51
Misformed
characters
• If characters are improperly formed and
producing hollow images, the paper stock
may be too slick. Try different paper. (See
"Print media specifications" on page 57.)
Page skew
A a B b C
A a B b C
A a B b C
A a B b C
A a B b C c
• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See "Print
media specifications" on page 57.)
• Ensure that the guides are not too tight or too
loose against the paper stack.
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. (See "Print media specifications" on
page 57.)
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or
creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See "Print
media specifications" on page 57.)
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the
machine. (See "Cleaning the inside" on
page 42.)
Condition Suggested solutions
Solid Color or
Black pages
A
• The toner cartridge may not be installed
properly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
page 53.)
• The machine may require repair. Contact a
service representative.
Loose toner • Clean the inside of the machine. (See
"Cleaning the inside" on page 42.)
• Check the paper type and quality. (See "Print
media specifications" on page 57.)
• Remove the toner cartridge and then, install a
new one. (See "Replacing the toner cartridge"
on page 53.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids
A
Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. (See "Print media
specifications" on page 57.)
Horizontal stripes
A a B b C
A a B b C
A a B b C
A a B b C
A a B b C
If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
page 53.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Curl If the printed paper is curled or paper does not
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thin. (See "Opening printing
preferences" on page 32.)
Condition Suggested solutions