Samsung PN59D6500DFXZA User Manual
Page 278
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English
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Issues
Solutions and Explanations
PC Connection
A “Mode Not Supported” 
message appears.
•
Set your PC’s output resolution so it matches a resolution supported by 
the TV.
“PC” is always shown on the 
source list, even if a PC is not 
connected.
•
This is normal. “PC” is always shown in the source list, regardless of 
whether a PC is connected.
The video is OK but there is no 
audio.
•
If you are using an HDMI connection, check the audio output setting on 
your PC.
Network Connection
The wireless network 
connection failed.
•
The Samsung Wireless USB dongle is required to use a wireless 
network.
•
Make sure the Network Connection is set to
Wireless(General)
.
•
Make sure the TV is connected to a wireless IP sharer (router).
Software Upgrade over the 
network fails.
•
Run Network Test in Network menu to confirm the connection.
•
If you have latest Software (SW) version, SW upgrade will not proceed.