Chapter 4 features and enhancements, Chapter 4 features and enhancements -1 – Avaya CPSEE_TSP500 User Manual

Page 43

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CPSEE_TSP500 User Guide

Version 4.0

Page 4-1

This document is confidential and proprietary to SER Solutions and is not for external use.

Chapter 4 Features and Enhancements

This section includes a list of features and enhancements and their descriptions. It
includes the following:

•

Introduction

•

Restarting Protocols

•

Integrated Recording Feature

•

Agentless Campaign - Feature

•

Text-To-Speech (TTS) Messages - Feature

•

Caller ID Name - Feature

•

Collect DTMF Digits - Feature

•

Personnel Ring Back - Feature

•

Trunk Features and Enhancements

•

Billing Codes - Feature

•

User Data Features and Enhancements

•

New Country - Feature

•

Monitoring Features and Enhancements

•

Dialing Features and Enhancements

•

Answering Machine Enhancements

•

New Commands

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