Sony NWZ-E345 - Manual (Page 87)

ModelName: NWZ-E343/E344/E345 (GB)
PartNumber: 4-154-414-11(1)
  Troubleshooting
Operation
There is no sound.
 The volume level is set to zero.
 Turn the volume up ( p. 5).
 The headphone plug is not connected properly.
 Connect the headphone plug properly ( p. 6).
 The headphone plug is dirty.
 Clean the headphone plug with a soft dry cloth.
 No songs or videos are stored on the player.
 Follow the instructions in the displayed message, and transfer songs or videos
from the computer.
Data cannot be played.
 The battery is consumed.
 Charge the battery fully ( p. 17).
 If the player does not react, even after charging the battery, press the RESET
button to reset the player ( p. 86).
 No data is stored on the player.
 Follow the instructions in the message, and transfer data from the computer.
 Transferred files are not in a playable format. For details, see “Supported file
format” of “Specifications” ( p. 110).
 Songs or videos may not be playable, depending on the file format ( p. 110).
 Photos may not be displayable, depending on their file size or file format (
p. 110).
 The playback limitation period of the song has expired due to subscription
conditions, etc.
 Songs with an expired playback limitation period cannot be played back. Update
them using the software used for transferring.
 After transferring by drag-and-drop in Windows Explorer, data hierarchy levels do
not correspond to the player ( p. 28, 33).
 The data may be damaged.
 Damaged data within a file may be recognized as a non-playable format. Delete
the damaged data, and then transfer the non-damaged data from your computer
again.
Continued 
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