Sony SVF1521BGXB - Manual (Page 2)

132Q_Win7_US_Recovery, Backup and Troubleshooting Guide 4-469-095-11 (1)
A message appears notifying of either
incompatibility or improper
installation of the battery pack and
my computer then enters Hibernate
mode
See the answers for “The charge indicator
light is blinking fast and my computer does
not start.”
Windows does not accept my
password and returns the message:
Enter Onetime Password
If you enter a wrong power-on password
three times consecutively, the
Enter
Onetime Password message appears and
Windows will not start. Press and hold the
power button or slide and hold the power
switch for more than four seconds to check
that the power indicator light turns off. Wait
for 10 to 15 seconds, then restart your
computer and enter the correct password.
The password is case sensitive, so be sure to
check letters for the current case before you
enter the password.
I cannot remember the power-on
password
If you have forgotten the power-on
password, contact an authorized Sony
service/support center.
A reset fee will be charged.
The green power indicator light turns
on but my screen remains blank
 Press the Alt+F4 keys several times to
close the application window. An
application error may have occurred.
 Press the Ctrl+Alt+Delete keys and click
the arrow next to the Shut down
button and Restart.
 Press and hold the power button or slide
and hold the power switch for more than
four seconds to shut down your
computer.
Unplug the power cord or the AC adapter,
and leave the computer for about five
minutes. Then plug the power cord or the
AC adapter, and turn on the computer
again.
Turning off your computer with the
Ctrl+Alt+Delete keys, the power switch,
or the power button may cause loss of
unsaved data.
The charge indicator light is blinking
fast and my computer does not start
 This problem could be due to the battery
pack not being installed properly. To
solve this problem, turn off your
computer and remove the battery pack.
Then reinstall the battery pack to the
computer. For details, see the on-screen
User Guide.
 If the problem persists, it means the
installed battery pack is not compatible.
Remove the battery pack and contact an
authorized Sony service/support center.
To find the nearest center or agent, see
the on-screen
User Guide.
Backing up and restoring your data
Common problems To back up and restore
your data when you can
start Windows
If you can start Windows, back up and
restore your data with the Windows feature.
To use the features, click
Start, Control
Panel, System and Security, and Backup
and Restore.
To back up and restore
your data when you
cannot start Windows
When you cannot start Windows, back up
your data with
VAIO Care Rescue.
To restore files which have been backed up
by
VAIO Care Rescue, use VAIO Data
Restore Tool.
If your computer is equipped with the USB
port that is compliant with the USB 2.0
standard when you use a USB device to
back up your data, connect the USB device
to the port.
Restoring your data using
a restore point
A restore point enables you to restore your
computer system files to the previous state
when the restore point was created.
Typically, a restore point is created
automatically, for example when you install
a software driver. However, we recommend
that you create the restore point manually
on the
Control Panel window before
installing any software or software drivers
on your computer.
To restore system files using the
restore point when you cannot start
Windows
1 Follow steps 1 to 4 in “To recover from
Recovery Media” of Recovering your
computer on the front side.
2 Press the  or  key to select Repair
Windows 7 and press the Enter key.
3 Select a keyboard layout and click Next.
If the appropriate keyboard layout is not
selected, you may not be able to enter
the password correctly.
4 Select your operating system and click
Next.
Back up your files with Rescue Data if
you have changed the files after you
backed up them using the Windows
backup feature.
5 Click System Restore.
The System Restore window appears.
6 In the Recovery window, click Open
System Restore.
7 If the Choose a different restore point
option is displayed in the System
Restore window, select it and click Next.
If not, click
Next.
8 Select a restore point and click Next.
9 Click Finish to confirm the restore point.
Restart your computer if the window
prompts you to restart the computer.
Troubleshooting
If you have any problem
operating your computer
Try these suggestions before contacting an
authorized Sony service/support center or
your local Sony dealer directly.
 Read the troubleshooting information in
this section or the on-screen
User Guide.
 Press the ASSIST button while your
computer is on to launch VAIO Care and
perform necessary operations.
 Visit the VAIO online support web site.
Recovery problems
I cannot recover from the recovery
area
Recover your computer from Recovery
Media if you have used software to modify
the recovery area, installed a different
operating system from the preinstalled one,
or formatted the built-in hard disk drive or
SSD without using
VAIO Care Rescue.
I cannot create Recovery Media
 Try the suggestions below:
1 Restart your computer. And then, try to
create Recovery Media again.
2 Download and install the latest
updates using VAIO Update.
 Try other reliable media.
How can I create a hard disk partition?
1 Click Start, Control Panel, System and
Security, and Create and format hard
disk partitions under Administrative
Tools.
If the
User Account Control window
appears, click Yes.
If you are currently logged onto your
computer as a standard user, you may be
prompted to enter an administrator name
and password.
2 Right-click the C: drive and select Shrink
Volume.
3 Enter the size of the partition to be
created in Enter the amount of space to
shrink in MB and click Shrink.
4
Right-click Unallocated and select New
Simple Volume.
5 Follow the on-screen instructions.
I cannot complete the recovery
process
 Disconnect all unnecessary external
devices from your computer.
 Try the suggestions below:
 Check the condition of Recovery
Media. If you are using optical discs,
check the discs for dirt or damage. If
the discs are not clean, clean them
and try recovering your computer
again.
 If you cannot recover your computer
from the recovery area, restart the
computer and recover the computer
from the recovery area again, or use
Recovery Media.
 If you cannot recover your computer
using a USB optical drive or USB flash
drive, connect the drive to another USB
port on the computer, then turn off the
computer and try recovering it again.
 Press the ASSIST button while your
computer is off, click Start BIOS setup in
the VAIO Care (Rescue Mode) screen,
and make sure Boot Mode is set to
Legacy.
 If the problem persists, visit the VAIO
online support web site for further
assistance.
My computer does not start
 When using your computer for the first
time, make sure the computer is plugged
into an AC power source. At the time of
delivery, the power button or the power
switch is disabled until the computer is
plugged into an AC power source.
 Make sure your computer is securely
plugged into a power source and turned
on and the power indicator light is lit.
 Make sure the battery pack is installed
properly and charged.
 Disconnect all connected USB devices (if
any), and then restart your computer.
 Remove all extra memory modules you
may have installed since purchase, and
then restart your computer.
 If your computer is plugged into a power
strip or an uninterruptible power supply
(UPS), make sure the power strip or UPS
is plugged into a power source and
turned on.
 Unplug the power cord or the AC adapter,
and remove the battery pack. Wait three
to five minutes. Reinstall the battery
pack, plug the power cord or the AC
adapter, and then turn on your computer.
 Condensation may cause your computer
to malfunction. If this occurs, do not use
the computer for at least one hour.
 Check that you are using the supplied
Sony power cord or AC adapter.
 If you are using an external display, make
sure it is plugged into a power source
and turned on.