Troubleshooting – AT&T DECT EL52419 User Manual

Page 59

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Appendix C

54

Incomplete
messages.

• If a caller leaves a very long message, part of it may

be lost when the system disconnects the call after four
minutes.

• If the caller pauses for longer than seven seconds, the

system stops recording and disconnects the call.

• If the system’s memory becomes full during a message,

the system stops recording and disconnects the call.

• If the caller's voice is very soft, the system may stop

recording and disconnects the call.

Difficulty
hearing

messages.

• Press VOLUMES to increase speaker volume on the

telephone base.

• Press VOLUMES to increase listening volume on a

handset.

Troubleshooting

The answering
system does not
answer after
correct number
of rings.

System does
not receive
caller ID when
on a call.

• Make sure you subscribe to caller ID with call waiting

features services provided by your local telephone
company. Caller ID features will work only if both you
and the caller are in areas offering caller ID service, and
if both telephone companies use compatible equipment.

• Both you and your caller’s telephone companies must

use caller ID compatible equipment.

• If you subscribe to high-speed Internet service (digital

subscriber line - DSL) through your telephone lines, you
must install a DSL filter between the telephone base and
the telephone wall jack (see page 4). The filter prevents
noise and caller ID problems caused by DSL interference.
Please contact your DSL service provider for more
information about DSL filters.

• Make sure that the answering system is on (page 14

or 37). When the answering system is on, ANS ON
should show on the handset and the ANS ON/OFF
button should be lit on the telephone base.

• If toll saver is selected, the number of rings changes to

two when there are new messages waiting (page 16).

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