Sony PCG-GRX700K - Manual (Page 126)

Frequently asked questions
What do I do when my program stops responding or crashes?
 Try restarting your computer.
1. Click Start on the Windows ® taskbar, and click Shut Down.
2. Select Restart from the drop-down menu.
 If restarting your computer does not work, contact the software publisher or designated provider for technical
support. See
Program Support Information for contact information.
Why does the message, "You must insert the Application CD into your optical drive" appear, and the program does not
start?
 Some programs may require specific files located on the Application Recovery CD. Insert the disc, and try starting
the program again.
 Your optical drive may not be reading the disc.
 Make sure you place the CD in the tray with the label facing up.
 (For computers with external optical drives) Make sure the optical drive is properly connected to your
computer.
Why can't the program find a file while a PC Card is inserted?
(For computers with docking stations) When a PC Card is inserted into a computer that is connected to the docking station,
the drive letters of the docking station or PC Card disk drives may change. If this occurs, the program you are using may
not find certain files. Follow these instructions:
 Remove the PC Card, and restart your computer. Do not insert the PC Card while using that program.
 Change the drive letters of the docking station or the PC Card disk drives. See the Microsoft ® Windows ® help guide
or the program guide for instructions on how to change the drive letters.
Which program do I use for CD-R/CD-RW functions?
 To write data files to a CD-R or CD-RW disc, use the Drag'n Drop CD program preinstalled on your computer. See
Copying files to a CD-RW or CD-R for more information.
 To write audio files to a CD-R or CD-RW, use the Drag'n Drop CD program preinstalled on your computer. See
Copying files to a CD-RW or CD-R for more information.
Why can't I use the DVgate program?
If your computer is using the Ultimate Battery Life profile as a power saving mode, you cannot use the DVgate program.
Please select another profile. Preferably, connect your computer to AC power when using these features.
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