Sony PCG-FX220K - Manual (Page 102)

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VAIO Support Agent
VAIO Support Agent helps you repair your own software problems without the
assistance of a support analyst. VAIO Support Agent's advanced diagnostic
technology identifies and tracks characteristics of your software applications and
basic network settings. These diagnostics protect and store information in a
retrievable format that enables you to restore your software to a previous working
state. Sony has identified the software items that are protected by the VAIO
Support Agent utility.
5 Sony PC Support
This service provides you with instant access to information on commonly
encountered problems. Enter a description of your problem and the Knowledge
Database searches for the corresponding solutions online. You can access Sony
PC Support at: http://www.sony.com/pcsupport.
6 Sony Fax-on-Demand
This service, which requires a fax machine or your fax software, provides
answers to commonly asked questions. You can use this automated service to
request a list of available topics, then select the topics that you want to receive.
To contact the Sony fax-on-demand service, call: 1-888-4SONYPC (1-888-
476-6972).
7 Sony Customer Support
Software support is available free of charge for 90 days after the original date
of purchase. You can call and speak with a Sony Customer Support
Representative without using your computer by calling: 1-888-4SONYPC (1-
888-476-6972).