Sony NW-HD5 User Manual
Page 68
Playing Back Music
Additional information
Troubleshooting
Connection with the computer/SonicStage
Symptom
Case and/or corrective action
The SonicStage
software cannot be
installed.
An operating system not compatible with the
software is used (
All Windows applications are not closed. If you
start the installation while other programs are
running, a malfunction may occur. This is
especially true for programs that require large
amounts of system resources, such as virus-check
software.
There is not enough space on the hard disk of
your computer. You need 200 MB or more free
space. Delete the unnecessary files on your
computer.
The installation
appears to have
stopped before it has
finished.
Check for the appearance of an error message
beneath the installation window. Press the “Tab”
key while holding down the “Alt” key. If an error
message has appeared, press the “Enter” key. The
installation will resume. If there is no message,
the installation is still in progress. Wait for a little
while longer.
The progress bar on
the display of your
computer is not
moving. The access
lamp of your computer
has not lit for a few
minutes.
The installation is progressing normally. Please
wait. The installation may take 30 minutes or
more, depending on your CD drive or system
environment.
SonicStage does not
start up.
The system environment has been changed by
updating Windows OS, etc. Consult your
nearest Sony dealer.
Continued
68
GB
NW-HD5.GB.2-629-002-21(1)
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