Sony ERS-7M3 - Manual (Page 88)

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Troubleshooting
If you experience any difficulties, use this guide to check for possible causes before contacting AIBO Customer Link (for customer
support). Also refer to the troubleshooting sections in the “User’s Guide (Basic)” for the AIBO robot ERS-7M3 and the “User’s
Guide (PC·Network)” for the AIBO robot ERS-7M3. Should the problem persist, contact AIBO Customer Link (for customer
support). (See the “User’s Guide (Basic)” for details on AIBO Customer Link (for customer support).)
Symptom • Cause c Remedy
Cannot connect to the AIBO
®
Entertainment Robot from the PC.
• Network settings are incorrect.
c Check the network settings: see “User’s Guide (PC·Network)” for the AIBO
robot ERS-7M3.
c Click “Search” under the “Network Settings” tab on the “Settings” screen. Check
whether the AIBO robot appears on the list (page 79).
AIBO Entertainment Player does not
start. • Installed files are damaged.
c Uninstall AIBO Entertainment Player and then reinstall the program from the
CD-ROM.
The following message appears when
trying to start the program: “You
need Administrator privileges to run
AIBO Entertainment Player.” • If the user is logged in to Windows without Administrator privileges, the AIBO
Entertainment Player setup files etc. cannot be updated.
c Log in as a user with Administrator privileges, or allocate Administrator
privileges to the current user, by selecting [Start] c [Control Panel] c [User
Accounts].
The AIBO robot is not displayed on
the list under the “Network Settings”
tab on the “Settings” screen. • Universal Plug & Play is not installed in Windows XP.
c Install Universal Plug & Play: see “User’s Guide (PC·Network)” for the AIBO
robot ERS-7M3.