Questions about the recorder’s phone calls, Troubleshooting – Sony SVR-2000 User Manual

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Q u e s t i o n s A b o u t t h e R e c o r d e r ’ s P h o n e C a l l s

Questions About the Recorder’s Phone Calls

Why does the recorder have to be connected to a phone line?

The recorder needs to be connected to the phone line for a daily call it makes

automatically to the TiVo service. This call downloads program information, which

tells when programs are scheduled to air and on what channel. The call also downloads

additional information from the Tivo service, such as Showcases, TiVolution

Magazine, and (rarely) software upgrades. In addition, the phone call sends

anonymous viewing information back to TiVo—that is, anonymous information about

viewing choices made while using your recorder, that does not identify you as an

individual or household. Program information and other data is also occasionally

delivered by a special TiVo program that is broadcast and recorded during late-night

hours. The daily phone call is used to organize this information.

Note: TiVo has no way to access any of your Personally Identifiable Viewing

Information from your DVR without your prior consent. Absent your consent, the

TiVo service has no way of knowing what shows you—as an individual or

household— have watched, recorded, or rated with “Thumbs Up” or “Thumbs Down.”

Do I need to keep the phone connected all the time?

Unless it is an inconvenience, we recommend that you leave the phone line connected.

The TiVo service will not interfere with your other needs for the phone line, and daily

calls will keep the recorder’s program information fully up to date.

However, the recorder does not need to be connected all the time. After Guided Setup,

you only need to connect the phone line about once or twice a week. If you do this, you

should also manually start a daily call after you connect the recorder. To start a daily

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