Sony NWZ-A726PNK - Manual (Page 109)

NWZ-A726 / A 728 / A729.GB.3-299-381-11(1)
Troubleshooting 10 10
Connection with a computer
Symptom Cause/Remedy
MP3 Conversion Tool or
Media Manager for
WALKMAN does not
start up.
 Y our computer’s system environment has changed,
perhaps due to an update of the Windows operating
system.
“Connecting” does not
appear when connected
to the computer with the
supplied USB cable.
 Th e USB cable is not connected to a USB port on
your computer properly.
 Disconnect the USB cable, and then reconnect it.
 Use the supplied USB cable.
 A US B hub is being used.
 Connecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
 Th e computer is running another software other
than the one used for transferring.
 Disconnect the USB cable, wait a few minutes,
and reconnect it. If the problem persists,
disconnect the USB cable, restart the computer,
and then reconnect the USB cable.
 “ Connecting” may not appear on the player,
depending on the software environment that is
running on your computer.
 Activate Windows Media Player, or Windows
Explorer.
The player is not
recognized by the
computer when it is
connected to the
computer.
 Th e USB cable is not connected to a USB port on
your computer properly.
 Disconnect the USB cable, and then reconnect it.
 A US B hub is being used.
 Connecting the player via a USB hub may not
work. Connect the player to your computer using
the supplied USB cable.
 The USB port on your computer may have a
problem. Connect the player to another USB port on
your computer.
Continued 
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