Panasonic DYWL5E - Manual (Page 43)

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Panasonic Warranty
1. The product is warranted for 12 months from the date of purchase. Subject to the conditions of this warranty
Panasonic or its Authorised Service Centre will perform necessary service on the product without charge for
parts or labour, if in the opinion of Panasonic, the product is found to be faulty within the warranty period.
2. This warranty only applies to Panasonic products purchased in Australia and sold by Panasonic Australia or
its Authorised Distributors or Dealers and only where the products are used and serviced within Australia or
it's territories. Warranty cover only applies to service carried out by a Panasonic Authorised Service Centre
and only if valid proof of purchase is presented when warranty service is requested.
3. This warranty only applies if the product has been installed and used in accordance with the manufacturer’s
recommendations (as noted in the operating instructions) under normal use and reasonable care (in the
opinion of Panasonic). The warranty covers normal domestic use only and does not cover damage,
malfunction or failure resulting from use of incorrect voltages, incorrect installation, accident, misuse, neglect,
build-up of dirt or dust, abuse, maladjustment of customer controls, mains supply problems, thunderstorm
activity, infestation by insects or vermin, tampering or repair by unauthorised persons (including unauthorised
alterations), introduction of sand, humidity or liquids, commercial use such as hotel, office, restaurant, or other
business or rental use of the product
, exposure to abnormally corrosive conditions or any foreign object or
matter having entered the product.
4. This warranty does not cover the following items unless the fault or defect existed at the time of purchase:
(a) Cabinet Part(s) (e) DVD, Blu-ray or Recordable Discs
(b) Video or Audio Tapes (f) Video / Audio Heads from wear and tear in normal use
(c) SD cards or USB devices (g) Information stored on Hard Disk Drive, USB stick or SD card
(d) User replaceable Batteries (h) DTV reception issues caused by TV Aerial / Cabling / Wall socket(s)
etc
5. Some products may be supplied with Ethernet connection hardware. The warranty is limited on such products
and will not cover
(a) Internet and or DLNA connection / setup related problems
(b) Access fees and or charges incurred for internet connection
(c) The use of incompatible software or software not specifically stipulated in the product operations manual;
and
(d) Any indirect or consequential costs associated with the incorrect use or misuse of the hardware, its
connection to the internet or any other device.
6. To claim warranty service, when required, you should:
Telephone Panasonic’s Customer Care Centre on 132600 or visit our website referred to below and use
the Service Centre Locator for the name/address of the nearest Authorised Service Centre.
Send or take the product to a Panasonic Authorised Service Centre together with your proof of purchase
receipt as a proof of purchase date. Please note that freight and insurance to and / or from your nearest
Authorised Service Centre must be arranged by you.
Note that home or pick-up/delivery service is available for the following products in the major metropolitan
areas of Australia or the normal operating areas of the nearest Authorised Service Centres:
- Plasma/LCD televisions / displays (screen size greater than 103 cm)
7. The warranties hereby conferred do not extend to, and exclude, any costs associated with the installation, de-
installation or re-installation of a product, including costs related to the mounting, de-mounting or remounting
of any screen, (and any other ancillary activities), delivery, handling, freighting, transportation or insurance of
the product or any part thereof or replacement of and do not extend to, and exclude, any damage or loss
occurring by reason of, during, associated with, or related to such installation, de-installation, re-installation or
transit.
Panasonic Authorised Service Centres are located in major metropolitan areas and most regional centres of
Australia, however, coverage will vary dependant on product. For advice on exact Authorised Service Centre
locations for your product, please telephone our Customer Care Centre on 132600 or visit our website and use
the Service Centre Locator.
In addition to your rights under this warranty, Panasonic products come with consumer guarantees that cannot be
excluded under the Australian Consumer Law. If there is a major failure with the product, you can reject the
product and elect to have a refund or to have the product replaced or if you wish you may elect to keep the goods
and be compensated for the drop in value of the goods. You are also entitled to have the product repaired or
replaced if the product fails to be of acceptable quality and the failure does not amount to a major failure.
If there is a major failure in regard to the product which cannot be remedied then you must notify us within a
reasonable period by contacting the Panasonic Customer Care Centre. If the failure in the product is not a major
failure then Panasonic may choose to repair or replace the product and will do so in a reasonable period of time
from receiving notice from you.
THIS WARRANTY CARD AND THE PURCHASE DOCKET (OR SIMILAR PROOF OF PURCHASE)
SHOULD BE RETAINED BY THE CUSTOMER AT ALL TIMES
If you require assistance regarding warranty conditions or any other enquiries, please visit the
Panasonic Australia website
www.panasonic.com.au
or contact by phone on
132 600
If phoning in, please ensure you have your operating instructions available.
Panasonic Australia Pty. Limited
ACN 001 592 187 ABN 83 001 592 187
1 Innovation Road, Macquarie Park NSW 2113
PRO-031-F11 Issue: 4.0 01-01-2011
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