AT&T Plug&Share 6800G User Manual

Page 69

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Troubleshooting

AT&T Plug&Share

54 Mbps Wireless Router 6800G

69

Problem Solution

Other wireless devices

cannot connect to the router

• Check the Wireless icon (4 stacked bars) in the System Tray

at the bottom right corner of your screen. If there is an “X”
over the icon, see “No Access to Router” on previous page. If
the icon is white, try the following steps:

• Double-click on the Wireless icon. Click on the Site Survey

tab. Click the Refresh button. Select a router or access point,
then click Connect.

• If you still have no connection, click on the Wizard tab. Verify

that settings for SSID, Channel, and WEP (if enabled) are
identical for the router and the wireless adapter.

• If you still have no connection, click on the Configuration

tab. Verify that settings for SSID and Channel are identical for
the router and the wireless adapter.

• Make sure the router and adapter are close enough to

connect (150-300 feet without obstructions).

• Check the DHCP table to see if the adapter is listed (see

page 21).

• Ping adapter addresses in the DCHP table (see page 37).

• If these remedies do not work, reinstall the adapter software

from the original CD-ROM.

Corrective procedures

(try these only if suggestions on previous pages have not worked)

To reboot the router

This procedure will restart the router

and restore all current settings.

• Type http://ATT.Router in the address field of your web browser,

then press Enter.

• Click on the Admin tab.

• Click on the Backup button on the left side of the screen,

and follow directions to backup your system settings.

• Click on the Reboot button at the bottom of the page.

• Click on the OK button to confirm your selection.

To restore saved router settings

This procedure will delete all

current settings and restore those

that were in place when you last

backed up router settings.

• Type http://ATT.Router in the address field of your web browser,

then press Enter.

• Click on the Admin tab.

• Click on the Backup button on the left side of the screen.

• Click on the Restore button at the bottom of the page,

browse and select the settings profile you want to restore.

• Click on the OK button to restore saved settings.

To reset the router

This procedure will delete all

current settings and restore

factory default settings.

• Make sure the router is plugged in and turned on, then use a

paper clip or a pen to press and hold the Reset button on the
back of the router for 15 seconds.

Caution: Do this only as a last resort. This will delete all settings.

After doing so you will have to run the Setup Wizard to reconfigure
all router settings (see page 8).

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