j5 create JUD200 USB 2.0 Newport Station - Manual (Page 40)

NEWPORT STATION
USER MANUAL
39
TROUBLE SHOOTING
If you have any questions about the use of the JUD200 Newport Station, please follow
the instructions below. If any further assistance is needed, please visit our website or call
j5 create support hotline.
Known Issues
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Direct 3D is not supported under XP. It would be supported under Win 7 Aero
mode.
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The print screen function in the extend display currently is not supported under
MAC OS. 10.6.
General Recommendations
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Incompatibilities exist when using other Video over USB Devices on a single system.
Please ensure that all other Video over USB drivers are uninstalled before
continuing with j5 create installation.
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Check to make sure that the device is plugged in correctly to the host system.
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Make sure that the USB port that you are using is Newport Station.
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Unplug the USB cable of USB Display device and re-insert it.
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Check to see that the monitor is connected correctly and is powered ON.
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Make sure to restart your computer after the driver installation.
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Try a different USB 2.0 port and/or computer.
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Unplug all other USB devices from the system.
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Try connecting the USB cable of USB Display device directly to the computer
instead of through a hub.
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Reset/refresh/resynchronize your monitor.
Media Playback
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During video playback on all platforms, please do not change the display mode,
position or arrangement of the video player window (such as dragging the video
player window between the main display and attached display). This may cause
the video player to stop playing. We suggest stopping the video playback,
moving the window to the USB graphics device attached display and then
selecting the video clip to start playing.
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Cursor movement is slower when the mouse hovers on the video region of the
Flash player,
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Downsizing your screen landscape lower than 50 % will help smooth out Jerky
video playback for videos running in Full Screen Mode,.
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You may experience poor video performance on USB graphics devices with low
spec PC systems.
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Video rendering using hardware overlays is supported.
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Some DVD playback software packages do not support playing on a second