j5 create JUD200 USB 2.0 Newport Station - Manual (Page 44)

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WARRANTY OF j5 create
j5 create offers a limited 2-year warranty. User’s wear & tear damage is not included
.
The user shall call or email j5 create customer service with defect information of the
product and obtain a return authorization number.
Users are responsible for one way return freight cost and we will take care of one way
freight back.
In order to obtain a return authorization, user should have the following information handy
when calling or emailing the service team:
(i) a copy of original purchase invoice to verify your warranty
(ii) a product serial number
(iii) a description of the problem
(iv) a return Material authorization number
(v) customer’s Name, address, and telephone number
j5 create does not warrant that the operation of the product will be uninterrupted or
error-free. j5 create is not responsible for damage arising from failure to follow instructions
relating to the product’s use. This warranty does not apply to:(a) consumable parts, unless
damage has occurred due to a defect in materials or workmanship; (b) cosmetic
damage, including but not limited to scratches, dents ,and
broken plastic on ports; (c) damage caused by use with non-j5 create products; (d)
damage cause by natural disasters ( flood, fire, earthquake, lighting strike, typhoon
etc.,)(e) damage caused by human misuse( lost, accident, abuse, misuse or other
external causes) (f) damage caused by operating the product outside the permitted or
intended uses described by j5 create ; (g) damage caused by service (including
upgrades and expansions) performed by anyone who is not a representative of j5 create
or a j5 create Authorized Service Provider; (h) a product or part that has been modified to
alter functionality or capability without the written permission of j5 create; or (i) if any j5
create serial number on the product has been removed or defaced.
If such a situation occurs, j5 create will calculate the cost of materials and repair for your
reference.
This warranty is given by j5 create in lieu of any other warranties express or implied.
Copyright© 2011 j5 create. All rights reserved. All trade names are registered trademarks
of their respective owners. Features and specifications are subject to change without
notice. Product may not be exactly as shown in the diagrams.