Troubleshooting frame problems – Kodak W820 User Manual
Page 23
Solving frame problems
www.kodak.com/go/digitalframesupport
23
Troubleshooting frame problems
If...
Try one or more of the following
Frame does not
turn on.
■
Make sure the power cable that was included with your frame is
connected securely (see
).
■
Press and hold the power button for 2 seconds, then release (see
).
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button for 2 seconds, then release.
Nothing happens when
a memory card, camera,
computer, or USB
device is connected.
■
Make sure the USB cable that was included with your camera or
USB device is connected securely (see
).
■
Insert a certified CF/SD/MMC/MS/xD card with images into the
designated card slot, then push to seat it (see
). Make sure
the card (in the top slot) is flush with the frame surface.
NOTE:
Do not insert a SANDISK Memory Stick PRO DUO card or other
micro or mini memory card without an adapter.
A large picture/video file may take time to appear.
Touch border doesn’t
work.
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold power the button for 2 seconds, then release (see
).
■
Use your finger to touch along the raised guide at the bottom and
right border (see
). LED lights indicate touch points.
Frame freezes up or
doesn’t work properly.
■
Unplug the power cable for 5 seconds, then reconnect the cable.
Press and hold the power button for 2 seconds, then release.
■
Press the Volume and Power buttons at the top of the frame (see
) at the same time, then tap Yes to reset the frame.
(Resetting your frame does not erase your saved files.)