Actiontec electronic UD800TP - Manual (Page 15)

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What if Windows does not find my device drivers?
If Windows does not bring up the screen telling you that it has found the
drivers, then it will bring up the following screen.
If you think you made an error entering the location of the drivers or want
to try another location, please press the back button and try again.
If you believe that you entered the location of the drivers correctly, but you
are still unable to locate the drivers, please click the Next button. Then you
will see a screen (below) that informs you that Windows did not install a
device driver for the modem.
Troubleshooting
What if I don't see the "Windows New Hardware Wizard" driver
installation screen after I reboot?
If you do not see that screen, then Windows did not detect your Home DSL
Modem. Possible reasons for this might be:
You may have previously installed drivers for the USB modem. To
check for this, do a right click on the "My Computer" icon on your desk-
top. Then select "properties". On system properties click on the "Device
Manager" tab. Then click on the "Network adapter" You should check
to see if the Actiontec Home DSL Modem appears in the list of network
adapters. If it does not appear, see the next item in the troubleshooting
list. If the card appears, you should contact Actiontec’s Technical
Support. You should ask which version of the software driver should be
installed.
Unplug the USB cable from the back of the modem and then plug it
back in.
If none of these actions work please contact Actiontec Technical
Support at (408) 752-7714, 24 hours a day, 7 days a week.
What if I bought my modem separately, and I do not have a disk or CD
with the drivers?
Please contact Actiontec Technical Support for information on how to obtain
the device drivers for your Actiontec Home DSL Modem.
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Troubleshooting