Lenovo ThinkPad SL500 - Manual

Limited Warranty
L505-0010-01 04/2008
This Lenovo Limited Warranty applies only to Lenovo branded hardware products you purchased for your own use and not for resale.
This Lenovo Limited Warranty is available in other languages at
www.lenovo.com/warranty .
What this Warranty Covers
Lenovo warrants that each hardware product that you purchase is free from defects in materials and workmanship under normal use
during the warranty period.
The warranty period for the product starts on the original date of purchase specified on your sales receipt or
invoice unless Lenovo informs you otherwise in writing. The warranty period and type of warranty service that apply to your product are
designated below under the section titled “Warranty Information.”
THIS WARRANTY IS YOUR EXCLUSIVE WARRANTY AND REPLACES ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS
OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS
OR IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH WARRANTIES
APPLY ONLY TO THE EXTENT REQUIRED BY LAW AND ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO
WARRANTIES APPLY AFTER THAT PERIOD. SOME STATES OR JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION ON DURATION MAY NOT APPLY TO YOU.
How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you may obtain warranty service by contacting Lenovo or an
approved service provider. Each of them is referred to as a “Service Provider.” A list of Service Providers and their telephone numbers
is available at
www.lenovo.com/support/phone.
Warranty service may not be available in all locations and may differ from location to location. Charges may apply outside a Service
Provider’s normal service area. Contact a local Service Provider for location-specific information.
What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the problem determination and resolution procedures specified.
Your Service Provider will attempt to diagnose and resolve your problem over the telephone, e-mail or through remote assistance. Your
Service Provider may direct you to download and install designated software updates.
Some problems can be resolved with a replacement part that you can install yourself called a “Customer Replaceable Unit” or “CRU.” If
so, your Service Provider will ship the CRU to you for you to install.
If your problem cannot be resolved over the telephone or remotely, through your application of software updates or the installation of a
CRU by you, your Service Provider will arrange for service under the type of warranty service designated for the product under the
section titled “Warranty Information.”
If your Service Provider determines that it is unable to repair your product, your Service Provider will replace it with one that is at least
functionally equivalent.
If your Service Provider determines that it is unable to either repair or replace your product, your sole remedy is to return the product to
your place of purchase or to Lenovo for a refund of your purchase price.
Replacement of a Product or Part
When the warranty service involves the replacement of a product or part, the replaced product or part becomes Lenovo’s property and
the replacement product or part becomes your property. Only unaltered Lenovo products and parts are eligible for replacement. The
replacement product or part provided by Lenovo may not be new, but it will be in good working order and at least functionally equivalent
to the original product or part. The replacement product or part shall be warranted for the balance of the period remaining on the original
product.
Before your Service Provider replaces a product or part, you agree to:
1. remove all features, parts, options, alterations, and attachments not under warranty service;
2. ensure that the product or part is free of any legal obligations or restrictions that prevent its replacement; and
3. obtain authorization from the owner to have your Service Provider service a product or part if you do not own it.
Your Additional Responsibilities
Where applicable, before service is provided, you agree to:
1. follow the service request procedures that your Service Provider specifies;
2. backup or secure all programs and data contained in the product;
3. provide your Service Provider with all system keys or passwords and sufficient, free, and safe access to your facilities to perform
service; and
4. ensure that all information about identified or identifiable individuals (“Personal Data”) is deleted from the product or that, with respect
to any Personal Data that you did not delete, you are in compliance with all applicable laws.
Use of Personal Information
If you obtain service under this warranty, Lenovo will store, use and process information about your warranty service and your contact
information, including name, phone numbers, address, and e-mail address. Lenovo will use this information to perform service under
this warranty and to improve our business relationship with you. We may contact you to inquire about your satisfaction regarding our
warranty service or to notify you about any product recalls or safety issues. In accomplishing these purposes, we may transfer your
information to any country where we do business and may provide it to entities acting on our behalf. We may also disclose it where
required by law.
What this Warranty Does not Cover
This warranty does not cover the following:
y
uninterrupted or error-free operation of a product;
y loss of, or damage to, your data;