Lenovo ThinkPad SL500 - Manual (Page 3)

Warranty Information
Product Type
Country or Region of
Purchase
Warranty Period Type of Warranty Service
If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your
product and the available service. Scheduling of service will depend upon the time of your call, parts availability, and other factors.
A warranty period of three (3) years on parts and one (1) year on labor means that Lenovo will provide warranty service without charge
for:
a. parts and labor during the first year of the warranty period (or a longer period as required by law); and
b. parts only, on an exchange basis, in the second and third years of the warranty period. Your Service Provider will charge you for
any labor provided in performance of the repair or replacement in the second and third years of the warranty period.
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for installation by you. CRU information and replacement instructions
are shipped with your product and are available from Lenovo at any time upon request. CRUs that are easily installed by you are called
Self-service CRUs, while Optional-service CRUs may require some technical skill and tools. Installation of Self-service CRUs is your
responsibility. You may request that a Service Provider install Optional-service CRUs under one of the other types of warranty service
designated for your product. An optional service offering may be available for purchase from Lenovo to have Lenovo install Self-service
CRUs for you. You may find a list of CRUs and their designation in the publication that ships with your product or at
www.lenovo.com/CRUs . The requirement to return a defective CRU, if any, will be specified in the materials shipped with a replacement
CRU. When return is required: 1) return instructions, a prepaid return shipping label, and a container will be included with the
replacement CRU; and 2) you may be charged for the replacement CRU if your Service Provider does not receive the defective CRU
within thirty (30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the product at your location. You must provide a suitable
working area to allow disassembly and reassembly of the Lenovo product. For some products, certain repairs may require your Service
Provider to send the product to a designated service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged at a designated service center, with shipping arranged by
your Service Provider. You are responsible for disconnecting the product. A shipping container will be provided to you for you to return
your product to a designated service center. A courier will pick up your product and deliver it to the designated service center. Following
its repair or exchange, the service center will arrange the return delivery of the product to you.
4. Customer Carry-In or Mail-In Service
Under Customer Carry-In or Mail-In Service, your product will be repaired or exchanged at a designated service center, with delivery or
shipping arranged by you. You are responsible to deliver or mail, as your Service Provider specifies, (prepaid by you unless specified
otherwise) the product, suitably packaged to a designated location. After the product has been repaired or exchanged, it will be made
available for your collection. Failure to collect the product may result in your Service Provider disposing of the product as it sees fit. For
Mail-in Service, the product will be returned to you at Lenovo's expense, unless your Service Provider specifies otherwise.
5. Product Exchange Service
Under Product Exchange Service, Lenovo will ship a replacement product to your location. You are responsible for its installation and
verification of its operation. The replacement product becomes your property in exchange for the failed product, which becomes the
property of Lenovo. You must pack the failed product in the shipping carton used to ship the replacement product and return it to
Lenovo. Transportation charges, both ways, are paid by Lenovo. Failure to use the carton in which the replacement product was
received may result in your responsibility for damage to the failed product during shipment. You may be charged for the replacement
product if Lenovo does not receive the failed product within thirty (30) days of your receipt of the replacement product.