AT&T E560-2 - Manual (Page 22)

Problem Suggestion
Troubleshooting
The answering
system does not
record message • Make sure the answering system is turned on.
When the answering system is on, the red light
on the ANSWER ON/OFF key is lit.
• Make sure the Announcement only feature is off.
• The memory is full. Delete some of the existing
messages from the system.
The messages
on the
answering
system are
incomplete
• If a caller leaves a very long message, part of it
may be lost when the system disconnects the
call after four minutes.
• If the caller pauses for more than seven
consecutive seconds, the system stops
recording and disconnects the call.
• If the memory on the system becomes full during
a message, the system stops recording and
disconnects the call.
• If the caller's voice is very soft, the system may
stop recording and disconnect the call.
The messages
on the system
are very difficult
to hear • Press
^
VOLUME on the side of the handset
or
^V
VOLUME on the telephone base to
increase the speaker volume.
The answering
system does
not respond
to remote
commands • Make sure your Remote access code is correct.
• Make sure you are calling from a touch-tone
telephone. When dialing a number, you should
hear tones. If you hear clicks, then it is not a
touch-tone telephone and cannot activate the
answering system.
• The answering system may not detect the
Remote access code when your announcement
is playing. Wait until the announcement is over
before entering the code.
• There may be interference on the telephone line
you are using. Press the dial pad keys firmly
when dialing.
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