Using apple hardware test – Apple iMac G5 User Manual

Page 58

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Chapter 5

Troubleshooting

Using Apple Hardware Test

You can use Apple Hardware Test to help determine if there is a problem with your
computer’s hardware.

To use Apple Hardware Test:

1

Disconnect all external devices from your computer except the keyboard and mouse.
If you have an Ethernet cable connected, disconnect it.

2

Insert the Mac OS X Install Disc 1 that came with your computer.

3

Restart your computer and hold down the Option key as it starts up.

4

Click Apple Hardware Test when the list of available startup volumes appears.

5

Click the right arrow.

6

When the Apple Hardware Test main screen appears (after about 45 seconds), follow
the onscreen instructions.

7

If Apple Hardware Test detects a problem, it displays an error code. Make a note of the
error code before pursuing support options. If Apple Hardware Test does not detect a
hardware failure, the problem may be software-related.

For more information about Apple Hardware Test, see the Apple Hardware Test Read
Me file on the Mac OS X Install Disc 1.

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