Konica Minolta bizhub C754 - Manual (Page 40)

Troubleshooting 8
HDD TWAIN driver 8-1
8 Troubleshooting
This section explains the error messages, their causes, and how to respond
to them.
Error Message Cause Corrective Action
Can not connect to server (IP ad-
dres). The specified IP ad-
dress is wrong. Check the IP address of the de-
vice that you're trying to connect
to.
Destination device is not support-
ed. The device at the IP
address that you
specified does not
support this HDD
TWAIN driver. Specify a destination device that
is compatible with this HDD
TWAIN driver.
Other users have access to the
specified User Box. The box that you
specified is being
used by another user. Please wait a moment, and then
try connecting again.
Access to specified User Box is
denied. A password has been
set for the box you
specified, or the pass-
word that you speci-
fied is incorrect. Make sure that the password is
correct.
The specified User Box does not
exist. The box number that
you specified is incor-
rect. Enter the correct box number.
HDD not installed. User Box is not
available. Because the device
that you're connect-
ing to does not have a
hard drive, you cannot
use boxes. Contact a service technician to in-
stall a hard drive.
User Box is not accessible. Try
again in a few minutes, or check
with your administrator. The box is locked. Try connecting again after a few
minutes, or contact the adminis-
trator.
User Authentication failed. Make
sure your USER NAME is correct,
then enter your password again. The user name or
password is incorrect. Make sure that the user name and
password are correct.
Your authentication account is
locked. Try again in a few minutes,
or check with your administrator. Your authentication
account is locked. Try connecting again after a few
minutes, or contact your adminis-
trator.
Login is failed because of external
authentication server error. The external authenti-
cation server cannot
be connected to. Check to make sure that the ex-
ternal authentication server is op-
erating normally.
The server could not accept an
authentication request. Please
wait a moment, and then login
again. The server could not
accept an authentica-
tion request. Try connecting again after a few
minutes.