8 troubleshooting, 1 cannot connect to the scanner, Troubleshooting – Konica Minolta IC-413 User Manual

Page 100: Cannot connect to the scanner -2, 8troubleshooting

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8-2

8.1

Cannot connect to the scanner

8

8

Troubleshooting

8.1

Cannot connect to the scanner

If an error message appears when attempting to access the scanner, perform the following checks:

0

Consult your network administrator about your network settings.

1

Check whether the correct IP address of the scanner has been entered.

% If the IP address is not correct, enter the correct one.

% If the entered IP address is correct, go on to step 2.

2

From the DOS prompt of the PC you use, execute "ping" to the IP address of the address to which a
connection is made to check to see if the connection is made properly.

% e.g. : C:\>ping 192.168.0.1

% To confirm the IP Address of the copier, contact your network administrator.

% If the ping test fails, check whether the copier's main power is switched on, and also check the net-

work cable for proper connection.

% If the ping test is successful, go on to step 3.

3

Check whether the IP router is correctly set.

% If it is not correctly set, set it correctly.

% If there is no problem in IP router setup, go on to step 4.

4

Trace the routing to the scanner to check whether there are any error conditions within the network.

% If any error conditions are found, eliminate them.

% If no error is found and yet the connection to the scanner cannot be established, contact your serv-

ice representative.

% When the Enhanced Security Mode is ON, a job is unacquirable using applications compatible with

TWAIN and network scanner driver. For details, contact your administrator.

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