Konica Minolta bizhub C353 - Manual (Page 242)

C353/C253/C203 14-3
Troubleshooting 14
If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy
Operations].
Does not print in the Secure Print
mode. On the main system, the password
rules may be enabled. Specify a password according to
the password rules.
Different encryption passphrases
may be specified for the printer driv-
er and the machine. Specify the same encryption pass-
phrase for the machine and the
printer driver.
Jobs in Save in User Box have disap-
peared. The main system may be set to de-
lete the jobs in the user box. Check the settings for the user box
on the main system.
For details, refer to the User’s Guide
[Box Operations].
Cannot print in the User Authentica-
tion (Account Track) mode The ID or password is wrong. Enter the correct ID and password.
"Authentication" is not selected in
the printer driver. Select "Authentication" in the printer
driver.
Different encryption passphrases
may be specified for the printer driv-
er and the machine. Specify the same encryption pass-
phrase for the machine and the
printer driver.
Printing with the current ID may not
be permitted. Check with the administrator to see
if the ID is valid.
Cannot print even though "Public Us-
er" is selected for user authentication Printing as a public user may not be
permitted on the main system. Check with the administrator to see
if printing as a public user is permit-
ted.
Symptom Cause Remedy