Konica Minolta bizhub 25e - Manual (Page 53)

bizhub 25e 3-9
3.4 Troubleshooting 3
3.4 Troubleshooting
3.4.1 Troubleshooting checklist
6 CAUTION
- If you detect odd sounds, smoke or odor emitting from your machine, unplug the power cord immedi-
ately and contact your local technical representative. Do not attempt to disassemble or repair the ma-
chine yourself.
d
Attempting to repair the machine yourself may void the limited warranty.
Troubles Check items Solutions
The machine does
not operate. Is the power cable firmly
inserted? Insert the power cable firmly into the power plug.
In the power switch on? Turn both the primary and secondary power
switches on.
The display shows
nothing. Is the machine in energy
save mode? When the <Energy Save> button illuminates, the
machine is in energy save mode. Press <Energy
Save> to release the mode and to return the ma-
chine to the ready screen.
The paper does not
come out. Is paper loaded? Load the paper into the cassette or bypass tray.
Is paper jammed? Check the message on the display and clear the
paper jam.
The paper jams fre-
quently. Is the paper loaded prop-
erly? Load the paper properly.
Set the paper guides so that they fit the paper.
Set the paper size. For details, see Setup the paper
size (page 1-9 and page 1-11).
Is the cassette loaded
correctly? Make sure that the cassette is pushed all way in.
Does the paper meet the
specification of the ma-
chine? Use paper that meets the specification for the ma-
chine. See chapter 6 in the Administrator’s Guide.
The document does
not come out. Does the document meet
the specification of the
machine? Check chapter 6 in the Administrator’s Guide.
Is the document jammed? Check the message on the display and clear the
document jam.
The document jams
frequently. Does the document meet
the specification of the
machine? Use documents that meet the specification for the
machine. See chapter 6 in the Administrator’s
Guide.
Is the document guide
misaligned? When you load the document in automatic docu-
ment feeder, align the document guide with the
document.
Are there any pieces of
paper left in the automatic
document feeder? Open the ADF cover and check to see if there are
residual pieces of paper caught in the feed rollers.
The document jams
frequently. Are the rollers dirty? Clean the rollers. For details, see chapter 4 in the
Administrator’s Guide.