Xerox WorkCentre M24-6082 User Manual
Page 203
IPP Troubleshooting
At the Windows 2000 workstation, experiencing the communication problem, perform these tasks:
Note: As IPP (the Internet Printing Protocol) is supported by all Windows 2000 workstations, the following
procedure is written specifically for Windows 2000. The IPP printing "service" is available for other workstation
operating systems through downloads from the Microsoft web site. In general, troubleshooting procedures for
other operating systems will be similar to this one.
1.
Open your Web browser and enter the TCP/IP address of the Printer in the Address or Location field.
Press ENTER. If the Printer's Internet Services (web pages) begin to display on the workstation, you are
communicating with the Printer. If NOT, make sure that your web browser is not set to use a proxy
server and repeat the procedure. If unsuccessful, perform the next step.
2.
Verify that the Internet protocol (TCP/IP) is installed in the Windows 2000 Workstation. At the
Desktop, right mouse click the My Network Places icon and select Properties. Right mouse click on
the Local Area Connection icon and select Properties. Verify that the Internet Protocol (TCP/IP) has
been loaded. If it has, click on (highlight) this item with your mouse and click the Properties button to
verify that this workstation is using either a dynamic or static method to obtain a valid TCP/IP address.
Also verify that this workstation is using a DNS Server for resolution of the Internet Host Name (typically
also the same name as the NetBIOS Host name). If the TCP/IP protocol is NOT loaded, click the
Install… button, then select Protocol as the type of network component that you wish to install. Click
the Add… button and select Internet Protocol (TCP/IP). With your Windows 2000 Installer Disk readily
available, click the Have Disk… button and follow any remaining instructions. Once the protocol has
been installed, you can click on (highlight) the item with your mouse and click the Properties button to
verify or set up the method being used for TCP/IP addressing.
3.
Run a Command (DOS) prompt on the workstation and perform ping tests to verify successful packet
transmission first to the workstation's NIC, then to the Gateway (if being used), then to the Printer's NIC.
To run Ping Tests, at the Command (DOS) prompt, type: ping xxx.xxx.xxx.xxx and press ENTER. Note
that there is a space between the word "ping" and the first xxx. Let xxx.xxx.xxx.xxx first represent the
workstation's IP address, then the IP address of the default gateway, and finally the IP address of the
Printer. If successful, you will receive a reply such as: "Reply from xxx.xxx.xxx.xxx: bytes=32
time<10ms TTL=128." If you receive "Time Out" or "0 bytes received" notifications, the device being
pinged is incorrectly configured or malfunctioning.
4.
If Web browser and Ping Tests are successful but you are still unable to print to the Printer, verify that
the driver is using an IPP Port to print through. From the Windows desktop, select Start, Settings,
Printers, right click on the Printer's icon, and select Properties. Select the Ports Tab and verify that the
IPP Port being printed through matches the IP Address, or fully qualified Domain Name, of the Printer. If
the IP address (or fully qualified Domain Name) does NOT match, you are printing to the wrong device
on the network. Either select the correct port from the displayed list, or use the Add Port button to
create a new IPP port with an IP Address (or fully qualified Domain Name) matching that of your Printer.
Note: A fully qualified Domain Name consists of the Printer's internet Host Name, followed by its internet
domain name, separated by periods.
5.
Note that access to this Printer's Services can be restricted by Host IP addresses. As this feature could
cause communications to appear to fail in certain instances, see the Restricting Printer Access
procedure under the Internet Services Tab of this guide for further details.
6.
To assure successful printing, make sure that the Printer is configured to support the Page Description
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