AT&T E3813B - Manual (Page 50)

Appendix
47
• If you subscribe to DSL service and if you hear noise
during conversations and/or your caller ID features
are not functioning properly, install a DSL filter to
the telephone line between the telephone base and
the telephone line jack. Contact your DSL provider to
obtain a DSL filter.
Troubleshooting
I hear other calls
while using my
phone
• Disconnect the telephone base from the telephone
jack, and plug in a different telephone. If you still
hear other calls, the problem is probably in your wir-
ing or local service. Call your local telephone com-
pany.
I hear noise in
the cordless
handset, and
none of the keys
or buttons work
• Make sure the power cord is plugged in securely.
• Make sure that the ringer is not turned off.
• Make sure the telephone line cord is plugged securely
into the telephone base and the telephone jack. Make
sure the power cord is securely plugged in.
• The cordless handset may be too far from the
telephone base.
• Charge the battery in the cordless handset for at least
16 hours. For optimum daily performance, return the
cordless handset to its telephone base when not in
use.
• You may have too many extension phones on
your telephone line to allow all of them to ring
simultaneously. Try unplugging some of the other
phones.
• The layout of your home or office might be limiting
the operating range. Try moving the telephone base to
another location, preferably on an upper floor.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
My cordless
handset does
not ring when I
receive a call