Toshiba Satellite Pro M50 - Manual (Page 131)

User’s Manual 9-8
Troubleshooting
Hard disk drive
Password
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics .
Problem Procedure
Computer does not boot
from hard drive.
Insert a system diskette and reboot.
There may be a problem with your operating
system files. Refer to your operating system
documentation.
Slow performance Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of your
files and disk. Refer to your operating system
documentation or online HELP for information on
running SCANDISK and the defragmenter.
Contact your dealer if the problems continue.
Problem Procedure
Cannot enter
password
Refer to Chapter 6, Power and Power-Up Modes .
Problem Procedure
You cannot access a
disc in the drive
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the disc is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the disc. Make sure there is no
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with
a clean cloth dipped in water or a neutral cleaner.
Refer to Media Care section in Chapter 4 for
details on cleaning.