Toshiba Satellite M50 (PSM53) - Manual (Page 152)

TOSHIBA M50 9-10
Troubleshooting
DVD Super Multi drive with double layer disc recording
support or DVD Super Multi drive
For more information, refer to Chapter 4, Operating Basics .
Problem Procedure
You cannot access a
disc in the drive Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the disc is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the disc. Make sure there is no
obstruction. Remove any foreign object.
Check whether the disc is dirty. If it is, wipe it with
a clean cloth dipped in water or a neutral cleaner.
See the Media care section in Chapter 4 for details
on cleaning.
Some discs run
correctly, but others do
not The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the disc's documentation.
Check the type of disc you are using. The drive
supports:
DVD-ROM: DVD-ROM, DVD-Video, DVD-R,
DVD-RW, DVD+R, DVD+RW,
DVD-RAM, DVD+R (Double Layer)
* DVD+R (Double Layer) is
supported by DVD Super Multi
drive supporting double layer only
CD-ROM: CD-DA, CD-Text, Photo CD (single/
multi-session), CD-ROM Mode 1,
Mode 2, CD-ROM XA Mode 2
(Form1, Form2), Enhanced CD
(CD-EXTRA), CD-G (Audio CD only)
Check the region code on the DVD. It must match
that on the DVD Super Multi drive.