Toshiba Equium A100 (PSAA4) - Manual (Page 125)

User’s Manual 9-8
Troubleshooting
CD-RW//DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics .
DVD Super Multi (+-R Double Layer) drive
For more information, refer to Chapter 4, Operating Basics .
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive ’ s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe it
with a clean cloth dipped in water or a neutral
cleaner. See the Media care section in Chapter 4
for details on cleaning.
Some CD/DVDs run
correctly, but others
do not
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software
’ s needs.
Check the CD/DVD ’ s documentation.
Check the type of CD/DVD you are using.
Check the region code on the DVD. It must
match that on the DVD-ROM drive. Region
codes are listed in the Optical media section in
Chapter 2, The Grand Tour .
Contact your dealer if the problems continue.
Problem Procedure
You cannot access a
CD/DVD in the drive
Make sure the drive ’ s drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD or DVD. Make sure
there is no obstruction. Remove any foreign
object.