Bose Multimedia Companion 5 - Manual (Page 20)

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Customer service
For additional help in solving problems, contact Bose ® Customer Service. Refer to the
address sheet included with the system.
Product specifications
Power rating USA/Canada..................120VAC~ 50/60 Hz 300W
International...................220VAC-240VAC~ 50/60 Hz 300W
Japan.............................100VAC~ 50/60 Hz 300W
Dimensions Satellite speaker ............8.85"H x 5.79"W x 3.83"D
(22.5 cm x 14.7 cm x 9.7 cm)
Acoustimass module .....8.58"H x 6.82"W x 16.74"D
(21.8 cm x 17.3 cm x 42.5 cm)
Control pod ...................2.46"DIA x 1.12"H
(6.3 cm x 2.9 cm)
Weight Satellite speaker ............ 1.9 lb (0.85 kg)
Acoustimass module ..... 18.3 lb (8.3 kg)
Control pod ................... 0.46 lb (0.21 kg)
Finish Acoustimass module ..... Scratch-resistant, satin-finished vinyl
Satellite speakers .......... Painted polymer finish
Computer system recommendation
• 1 GHz, minimum, Pentium processor or equivalent
• 256 MB RAM, minimum
• USB 2.0
• Microsoft Windows ® XP or later, or Mac OS ® X 10.4.6 or later
• A compatible 5.1 surroundsound decoder residing on your computer
I’m hearing clicks, pops,
and abnormal sounds on
my computer. • This may be caused by connecting the speaker system to your computer through a USB
hub. Disconnect the Companion ® 5 system USB cable from the hub and plug it into a
USB jack on your computer.
Sound from speakers is
not loud enough. • Increase the volume on your computer or other sound source.
System sounds “tinny,”
too much treble. • Make sure right (R) and left (L) speakers are on the correct sides of your computer moni-
tor. Check the L and R markings on the speaker cord behind each speaker.
• Make sure Bass Compensation control on the Acoustimass ® module is not turned fully
counterclockwise.
One satellite speaker
does not play or sounds
distorted. • Check all connections between the satellite speakers, control pod, sound source and the
Acoustimass module. Make sure all plugs are fully inserted into the jacks on the module.
• Make sure the speaker cord plug on the speaker in question is fully inserted into its jack
on the Acoustimass module.
• To determine if the problem is in the sound source or the Acoustimass module, connect a
different sound source to the control pod. If the Companion 5 speaker system operates
properly, the problem is in the original sound source. If the problem remains, then the
problem is in the Acoustimass module.
• Check balance levels on your sound source.
Problem What to do
00.Comp5+MacOG.book Page 20 Thursday, December 13, 2007 10:14 AM