Philips BDP9000-37E - Manual (Page 34)

EN
34
Troubleshooting
Online help
Refer to www.usasupport.philips.com for:
•
Interactive help
• Frequently asked questions
Helpline
/i
Be prepared to give this information:
•
A description of the problem and when it occurs
• The type number on the label of the product
• The date of purchase
Problems and tips
/i
Language Telephone number
English 1-888-PHILIPS (1-888-744-5477)
French 1-800-661-6162
Spanish 1-888-PHILIPS (1-888-744-5477)
Problem Tip
No reaction to the supplied universal
remote control. Connect the product to the power outlet.
Point the remote control at the product.
Insert the batteries correctly.
Insert new batteries in the universal
remote control.
No video signal on the TV. Turn the TV on.
Set the TV to the correct external input.
Select the correct video output with the
VIDEO OUTPUT SELECTION
button on the front panel.
Change the resolution of the output to the
TV.
Press-and-hold the
-button on the front
panel for 5 seconds to restore the factory
settings (with no disc in the disc tray).
No high-definition video signal on the TV
via component video. Does the disc contain high-definition
video? High-definition video is not available
when the disc does not contain it.
Does the TV support high-definition video?
High-definition video is not available when
the TV does not support it.
No audio signal from the loudspeakers of
the TV. Assign the audio input of the TV to the
corresponding video input.
No audio signal from the loudspeakers of
the audio system. Turn the audio system on.
Set the audio system to the correct
external input.
Increase the volume level of the audio
system.